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Ticket Information

Depending on your concert, we may be able to change the delivery method for your event. If you need to get your tickets electronically, here are the steps:

  • Navigate to the My Account Page
  • Under My Upcoming Events, click VIEW TICKETS next to the event that you are attending
  • Click SEND VIA TEXT or EMAIL MY TICKETS
  • Input the desired phone number or email address
  • Click SEND
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You can text or email the tickets to yourself from your account.
To send your tickets via text or email, here are the steps:

• Navigate to the My Account page

• Under My Upcoming Events, click VIEW TICKETS next to the event that you are attending

• Click SEND VIA TEXT or EMAIL MY TICKETS

• Click the checkbox next to the desired seats

• Input the desired phone number or email address

• Click SEND

NOTE: This process will invalidate any previous tickets that may have been sent (mail or electronic). Please use your most recently received tickets

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Absolutely! Contact Audience Services at information@laphil.org to change the name on your will call tickets, or you can call 323 850 2000 10AM-6PM Monday through Friday. You will need to provide a name, address, and phone number for the person picking up the tickets for verification at the Box Office. 

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Gift Cards make a great gift for families, friends, coworkers. Visit our Gift Cards page for more information and to purchase.

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Checking your balance is easy. Simply visit www.getmybalance.com.

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When you cannot use your tickets, please consider giving them to a friend or donating them back to the Box Office so another performing arts lover can attend. Here are the steps for donating online: 

  1. Log in to your The Ford Account
  2. Click the "View Tickets" button next to the concert for which you have tickets you wish to donate
  3. On the page this takes you to, click the "Donate Tickets" button underneath the given concert date
  4. Choose the Tickets you wish to donate from the Popup Box which comes to screen.
  5. Click the "Donate" button from within the Popup Box.

Note: Once donated, your tickets become invalid and cannot be used. Donations are accepted for Los Angeles Philharmonic events only (LA Master Chorale, Music Center and lease events are excluded.) A receipt for tax purposes will be issued if the seats are resold.  

You may also donate tickets by telephone, in-person and by mail.

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You can now send tickets via text message or email. Here are the steps:

  1. Navigate to the My Account Page by logging in to your account
  2. Under My Upcoming Events, click VIEW TICKETS next to the event that you wish to forward
  3. On the event page this takes you to, click the SEND button in order to bring up additional options
  4. Click SEND VIA TEXT or EMAIL MY TICKETS
  5. Click the checkbox next to the desired seats
  6. Input the desired phone number or email address
  7. Click SEND

Please note: This process will invalidate any previous tickets that may have been sent (mail or electronic). Please use the most recently sent tickets.

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The only way to know your tickets are valid or authentic is to buy directly from the LA Phil (online via our website, emailing information@laphil.org, over the phone 323 850 2000 or in person at the Box Office). We cannot verify tickets bought from a third-party.

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Multiple copies can cause confusion. Reprinting tickets can invalidate the barcode causing issues at the gate or at your seat. You don't want to miss invaluable time getting this situation sorted out.

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Accessible seats may be purchased online just like buying any other ticket.  Look for the wheelchair and companion logos on the seating chart.  You may also purchase accessible seats by emailing Audience Services at information@laphil.org or over the phone at 323 850 2000 (Business Hours: Monday-Friday, 10AM-6PM).

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All sales are final. Refunds are only offered in the case of a canceled concert.

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Misplaced tickets? Don’t worry, we have a few options for you:

To send your tickets via text or email, here are the steps:
• Navigate to the My Account Page
• Under My Upcoming Events, click VIEW TICKETS next to the event that you are attending
• Click SEND VIA TEXT or EMAIL MY TICKETS
• Click the checkbox next to the desired seats
• Input the desired phone number or email address
• Click SEND

NOTE: This process will invalidate any previous tickets that may have been sent (mail or electronic). Please use your most recently received tickets

You may also visit the Box Office before your performance to request a reprint of your tickets. Make sure that you give yourself plenty of time and have a photo ID with you.  There is a $1 per ticket fee to reprint at the Box Office.

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To help prevent fraud, we occasionally delay printing tickets until closer to the event. Your tickets will be delivered within two weeks of the event.

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Fees may apply when you purchase a ticket online or over the phone. Tickets purchased at the Box Office may not incur such a fee. The fee is displayed once you add a ticket to your cart so that you are aware of the fees before proceeding with your purchase.

What does the fee cover?: These fees are used to cover all the costs associated with purchasing tickets. This includes but is not limited to: web hosting, ticketing hardware, customer support, training, credit and debit card processing services, email processing, merchant fees, computer hardware and software, telephone lines, labor and more.

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The information requested may be used for a variety of purposes related to the ticket purchase transaction. These purposes can vary by transaction, but include, for example, allowing us to: ship/deliver tickets and/or receipts; respond to customer service requests; review and enforce limits on the number of tickets purchased per event and to help prevent credit card fraud.

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Sometimes artist management will place a ticket limit by customer, credit card, billing address, or other criteria to provide access to as many fans as possible.

The criteria can change depending on the type of event. Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice.

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Since the first cases of COVID-19 were detected in our community, the LA Phil and Hollywood Bowl have been in regular communication with County public health and elected officials. While the data and facts on the ground change daily, we are continuing to work closely with the County as decisions affecting future concerts are made.

Information on Live Nation lease events may be found at www.livenationentertainment.com/ticketrelief/.  For options available for lease events at the Hollywood Bowl not produced by the LA Phil, you may contact your point of purchase regarding your current options.  If you purchased online or over the phone, please contact Ticketmaster directly at 800.653.8000 or www.ticketmaster.com.

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Group Tickets

For groups of ten or more, please contact Group Sales at 323 850 2050. See Group Sales page of this website for further information.

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All you need is 10 people to qualify as a group.

Remember you can take advantage of our payment plan which will give you time to organize the required amount of people while reserving seats early for the best possible seating.

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The 30% non-refundable deposit is required at time of booking and final payment is due 6 weeks prior to performance date. If you are booking within 6 weeks of your performance date then payment is due in full at time of booking.

We are happy to offer Schools, Churches, and City or County Park & Recreation Departments wishing to pay by check or requiring a manager’s approval to use a corporate credit card a two-week allowance for receipt of check or approval.

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Yes! Group orders can be adjusted until the time of final payment. However, once final payment has been received; there are no refunds or exchanges.

To make things even easier, you can add additional seats even after you have finalized your order with no additional service charge.

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Tickets can be located in any section as long as they add up to a minimum of 10 tickets.

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For your convenience group tickets can be purchased over the phone, email, fax, and mail.

Order By Phone

Tel: 323 850 2050
Monday–Friday, 9am–5pm

Order By Fax

Fax: 323 850 2138

Order By Mail

Complete the order form and mail it with your payment to:
The Ford Group Sales Department
P.O. Box 1951
Los Angeles, CA 90078-1951

Email Orders

Email newgroups@laphil.org for more information and to start your order!

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For your protection, only the group leader or someone you as the group leader has designated on your account can make adjustments. 

If you have someone that will be assisting you such as a co-chair, secretary/assistant, spouse, relative or co-worker and you would like them to be able to modify your seats or make a payment just give us their name and we will add them to your account.

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Tickets are printed once your account is finalized by performance date order. Final payment made at 6 weeks gets your tickets to you within 30 days of the concert.

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