April 14, 2021

The Los Angeles Philharmonic Association is currently seeking a:

Seasonal Traffic/Parking Manager

Founded in 1919, the Los Angeles Philharmonic Association's mission is to perform, present, and promote music in its varied forms at the highest level of excellence to a diverse and large audience, both at the Walt Disney Concert Hall and the Hollywood Bowl. The Los Angeles Philharmonic Association is dedicated to continuing its pre-eminent status in the music world of the 21st century. 

Position Summary:

The Traffic/Parking Manager, reporting to the Director, Hollywood Bowl Operations, oversees the operation and staffing of all Hollywood Bowl and The Ford parking lots; including parking and cashier managers, parking lot staff, parking and shuttle cashiers and traffic staff comprised of 80 part time employees. In addition, manages and coordinates “rideshare” services (LYFT/Uber/Access) and necessary Traffic Staff for the Hollywood Bowl and coordinates neighborhood street access control program and street closures.

Position Elements:

• Manage, implement and support all daily parking operations.

• Supervise and direct Cashier Administrators on tasks and events of the day/night, as hiring and training staff, providing coach and counseling as issues arise.

• Supervise all parking lot managers to ensure smooth parking operations for all events, as well as hiring and training staff, providing coach and counseling as issues arise.

• Supervise all cashier supervisors and cashier staff (parking and shuttle) to ensure safe and accurate cash keeping practices and reporting, as well as excellent customer service, hiring and training staff, providing coach and counseling as issues arise.

• Supervise Traffic Supervisor and Traffic Flag staff to ensure proper placement for safe and efficient traffic concerns as well as proper vehicle and pedestrian flow, as well as hiring and training staff, providing coach and counseling as issues arise.

• Oversee incident reporting for employees.

• Responsible for annual parking order with chosen printing company.

• Manage accurate timekeeping records.

• Process vendor invoices to provide prompt and accurate payment.

• Oversee Valet Parking program and interface with Valet staff (vendor) for our season Donor Valet program, as well as, overseeing valet program on non-subscription events and lease events. Coordinate staffing levels and facilitate contracts.

• Work with The Ford Personnel to staff their parking lots for all their events as well as provide appropriate parking passes to Box Office.

• Responsible for all monies associated with parking and shuttle cashiers on a nightly basis, ensuring accurate nightly reporting to Hollywood Bowl Box Office.

• Work with Operations Coordinator on nightly parking schematics based on show needs and nightly presold parking.

• Works with LAPA Production team and Box Office Manager to establish seasonal parking holds; coordinating subscription needs with specific show needs.

• Works with LAPD Motor Supervisor and DOT Supervisor on nightly traffic, pedestrian traffic and street closure specifics to ensure safe and efficient management.

• Handle and coordinate parking requests, both complimentary and paid, for various LAPA departments based on show requirements or any special sponsor events.

• Assist in planning for the upcoming season, including but not limited to reviewing and updating job descriptions, reviewing LAPA websites and update policies, procedures and general information related to the Parking and Rideshare Program

• Coordinate with Event Management staff for all parking needs for shows.

• Act as community representative for community traffic concerns, attending community meetings as appropriate.

• Project manage facility improvement projects when necessary.

• Direct annual maintenance of parking lots, including paving and striping.

• Interface with various rideshare companies and work on continued improvement for operating at the Hollywood Bowl during the season.

• Respond to a wide range of customer service issues with sensitivity and care.

• Assist in year-round Physical Plant Operations of Hollywood Bowl, Highland Camrose Park and Audience Services building.

• Executes special projects and other duties as assigned.

Position Requirements:

• A minimum of 2 years’ experience in operations of a performing arts venue or sports venue

• A minimum of 2 years’ experience with cash management and record keeping

• Knowledge of venue best practices

• Highly organized, detail oriented, ability to establish changing priorities

• Excellent written and verbal communications

• Excellent initiative and inter-personal skills

• Demonstration of leadership qualities

• Ability to make decisions on the spur of the moment

• Confidence in public speaking

• Meet frequent deadlines

• Professional demeanor in dealing with concerns, incidents, and sensitive situations involving the public, staff, or external partners

• Work long hours, nights, weekends, and holidays through concert season as required 

• Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and within interactions with the surrounding community is a must 

• Secondary language fluency preferred

How to apply:

Complete the online application by clicking here.

• Complete the application with all pertinent information.
• At the end of the application, a confirmation page will appear when your submission has been successful